Lavender Spinel 1.4 Cts.

• We offer a 100% refund if the product is not as described / the product has defect by us:

We offer a 100% refund if the product is not as advertised and also if the product is not in good shape when it arrives at your door, for example, broken or with a crack. You can either demand a refund or ask us to send you a new product. Make sure when you send us the product, don't forget to include all the packaging and documentation. You have to send us a proof of the shipment. Once we receive the product after inspection, we will process with a full refund without any hidden charges.

• If the product is defected by the customer, we can’t refund:

We do not refund anything if the product is defected by the customer, for example, if the product was dropped causing it to have crack or scratch, returns are not accepted. Before we ship our products out we have our QC team who inspects each and every item thoroughly and we send out items to customers with proper multi-layer protection so you can be sure that they will arrive at your door with no damage.

• We don't pay for the shipping cost of the product when the customer sends it back to us:

We do not pay for the shipping cost when the customer sends it back to us. We only pay the shipping fee when we send it to you. Also, make sure not to forget the original packaging and documentation.

We hope that this information helps you understand our return policy and we look forward to serving you soon!

• Free shipping worldwide:

We offer free shipping worldwide to all our international customers. We have a Thailand-based company so we can ship to any country in the world.

• Below $300 Free Thailand Register Post Shipping:

For orders below $300, we offer free Thailand Register Post Shipping. This means that our customers will not have to pay any shipping fees when they purchase a product from WorldGem for under $300. It usually takes 10-14 working days. If you wish upgrade to express shipping the cost will be $20

• Free DHL Shipping:

For orders above $300, we provide Free DHL Express Shipping worldwide. We are proud to say that DHL is the fastest and safest delivery service in the world. We make sure that our customers will receive their orders within 3-5 working days after they have placed an order with us.

• Tracking information:

We provide tracking numbers for every single order shipped out. You can check your order’s status anytime you want. Once the package has been shipped, we will send a notification email to our customers informing them that their product is on its way and it should arrive within a certain number of days after shipping.